Three Key Improvements for Torii's Pricing Model: Insights from Customer Feedback in 2023

Torii has established itself as a robust SaaS management platform, empowering IT professionals to manage their software ecosystems efficiently. However, even the most successful platforms can benefit from continuous improvement, especially when it comes to pricing. Based on customer reviews from 2023, here are the three biggest areas where Torii could improve its pricing model to better meet the needs of its users.

1. Flexible Pricing for Unused Features

Customers appreciate the regular addition of new features to the Torii platform, but not all users require every feature available. One customer noted, They increase the pricing every year. Yes, they have new features, but we don't use them all, and the pricing is for the product and can't remove some functions to reduce the total pricing. This feedback suggests that Torii could benefit from offering more flexible pricing options that allow customers to pay only for the features they use. By implementing a modular pricing structure, Torii could cater to a wider range of customers, ensuring they don't feel overcharged for unused capabilities.

2. Improved Transparency in Expense Tracking

While Torii offers expense tracking and shows overlapping solutions to help companies save money, some users have encountered issues with this feature. A user mentioned, There are some problems with the expenses section. To address this, Torii should focus on enhancing the accuracy and user-friendliness of its expense tracking tools. By providing clearer insights into SaaS app utilization and costs, Torii can help customers better manage their software investments and identify potential savings.

3. Enhanced Workflow Features for Cost Management

Torii's workflow features are crucial for automating SaaS tasks and managing renewals, but they currently fall short compared to other tools. A customer review stated, Torii's workflow features are pretty minimal compared to other tools like Workato, Make (Integromat), or Okta Workflows. To improve, Torii should expand its workflow capabilities, particularly those related to cost management and renewal processes. By doing so, Torii can provide more value to customers looking to streamline their SaaS operations and reduce manual intervention, ultimately leading to better cost efficiency.

In conclusion, by addressing these three areas—offering flexible pricing for unused features, improving expense tracking transparency, and enhancing workflow features for cost management—Torii can refine its pricing model to better align with customer needs and preferences. As the SaaS management landscape evolves, listening to customer feedback and adapting pricing strategies will be key to maintaining and growing Torii's market position.

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