Three Key Improvements for SourceDay's Pricing Model: Insights from Customer Feedback in 2023

In the competitive landscape of procurement software, SourceDay has established itself as a valuable tool for mid-size manufacturing, wholesale distribution, and retail buyers. However, even the most successful platforms can benefit from continuous improvement, especially when it comes to pricing. Based on customer reviews from 2023, here are the three biggest areas of improvement for SourceDay's pricing model:

1. Enhanced Transparency in Pricing Adjustments

Customers appreciate the real-time updates and confirmations for price changes that SourceDay provides. However, there is room for improvement in the transparency and ease of managing these adjustments. As one user mentioned, This will eliminate many of the pricing issues that get found on the back side when Accounting goes to pay the invoices and needs me to reconcile the pricing (Keith J., Mid-Market). To address this, SourceDay could introduce a more intuitive interface for tracking and approving price changes, ensuring that all stakeholders, including accounting departments, have clear visibility into any adjustments.

2. Improved Notification System for Pricing-Related Updates

While SourceDay excels at updating purchase orders and communicating with suppliers, some users have noted a disconnect in the notification process, particularly when it comes to attachments and pricing updates. A user in construction stated, I like the instant updating to our POs via the dates and pricing... I don't like that there is a disconnect and that some of the things like attachments don't give notifications as well (UC, Small-Business). To enhance the user experience, SourceDay should consider refining its notification system to ensure that all relevant pricing information and attachments are promptly and clearly communicated to users.

3. Flexible Pricing Model for Varying Supplier Engagement Levels

A challenge highlighted by customers is the varying levels of engagement from suppliers when using SourceDay. As one user pointed out, Not all my vendors use SourceDay, so for right now, it is just one more site I have to log into for some of the same information I have already received via email (UR, Mid-Market). To accommodate this, SourceDay could offer a flexible pricing model that accounts for the number of active suppliers on the platform. This would ensure that customers are not overpaying for a service that is not fully utilized by all their partners.

By addressing these three areas of improvement, SourceDay can further refine its pricing model to meet the evolving needs of its customers. Implementing these changes will not only enhance the user experience but also solidify SourceDay's position as a leader in supply chain collaboration software.

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