Three Key Improvements for Experlogix CPQ's Pricing Model: Insights from 2023 Customer Reviews

Experlogix CPQ has established itself as a robust configure, price, quote (CPQ) solution, particularly for users within the Microsoft Dynamics, Salesforce, and NetSuite ecosystems. However, even the most well-regarded software solutions have room for improvement. Based on customer reviews from 2023, here are the three biggest areas where Experlogix CPQ could enhance its pricing model to better serve its users.

1. Simplifying Integration and Pricing Setup for Public Websites

Customers like Jason D. from a mid-market company have found value in using Experlogix for custom product configurations. However, he points out that the setup isn't very straightforward, especially when integrating with public websites. The technical challenges and the need for expertise in website development, JavaScript, and CSS for customization can be daunting. Moreover, the requirement for a Windows machine adds another layer of complexity.

To address this, Experlogix could streamline the integration process with more user-friendly tools and clearer guidance. Providing a GUI for customization and improving compatibility with various hosting environments could significantly reduce the technical barrier, making the tool more accessible to a broader range of users.

2. Enhancing Flexibility Between CRM Entities

Another area for improvement, as highlighted by a user in the mining and metals industry, is the flexibility between CRM entities. The current system handles quotes for current models well, but orders can consist of both new and old lines, which requires more flexibility. The user suggests that rogue pricing was something we faced, and CPQ has cleared up for us.

Experlogix could improve by offering more dynamic handling of CRM entities, allowing for seamless transitions between quotes and orders, regardless of the product line age. This would enable users to manage pricing more effectively and maintain accuracy across their sales processes.

3. Providing Better Notification and Support for Updates

A user from the information technology and services industry expressed concerns about the lack of notification for updates, stating, When an update is going to happen, there isn't a lot of notification. That can be difficult to manage. This can lead to disruptions and challenges for non-technical users who may struggle to adapt to changes.

To remedy this, Experlogix could implement a more robust notification system that alerts users well in advance of updates. Additionally, providing comprehensive support and resources to help users navigate through new features and changes would ensure a smoother transition and maintain user confidence in the system.

In conclusion, by addressing these three key areas—simplifying integration for public websites, enhancing CRM entity flexibility, and improving update notifications and support—Experlogix CPQ can refine its pricing model and continue to meet the evolving needs of its users. Implementing these changes based on actual customer feedback will not only enhance user satisfaction but also solidify Experlogix's position as a leading CPQ solution in the market.

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