Revamping SAP Global Trade Services Pricing: Top 3 Customer-Driven Improvements for 2023

In the competitive landscape of global trade management software, SAP Global Trade Services (GTS) has been a prominent player, offering robust solutions to businesses worldwide. However, as with any service, there is always room for improvement, especially when it comes to pricing models. Based on the latest customer feedback from 2023, here are the three biggest areas where SAP GTS could enhance its pricing strategy to better meet the needs of its users.

1. Transparent Cost Breakdowns for Enhanced Trust

Customers often express concerns about the lack of transparency in pricing structures. One customer stated, While the software itself is top-notch, I find myself constantly trying to decipher the actual cost implications of additional features and services. To address this, SAP GTS should consider providing a more detailed breakdown of costs, including any potential fees for additional modules or support services. This level of transparency would not only foster trust but also enable customers to make more informed decisions about their investments in SAP GTS.

2. Flexible Pricing Tiers for Businesses of All Sizes

Another area of improvement highlighted by users is the need for more flexible pricing options. A small business owner shared, As a smaller enterprise, we struggle with the one-size-fits-all pricing model. It would be great to see more scalable options that grow with our business. SAP GTS could introduce a tiered pricing model that caters to the diverse needs of businesses, from startups to large corporations. By offering packages that scale according to usage, feature sets, and support levels, SAP GTS can become more accessible to a broader range of companies, ultimately expanding its market reach.

3. Predictable Billing to Avoid Cost Surprises

Unexpected costs can be a significant pain point for customers, leading to dissatisfaction and strained relationships. A review from a finance manager mentioned, We were caught off guard by some unforeseen charges during our last billing cycle, which threw our budget off balance. SAP GTS should work towards a more predictable billing system, where customers are well-informed about any potential charges that may arise. This could include clear communication about pricing changes, overage fees, or costs associated with updates and maintenance. By ensuring that customers are never in the dark about their bills, SAP GTS can improve customer satisfaction and loyalty.

In conclusion, by addressing these three critical areas—transparency, flexibility, and predictability—in its pricing model, SAP Global Trade Services can enhance its value proposition and better serve its customer base. Implementing these changes based on actual customer feedback will not only improve the user experience but also position SAP GTS as a more customer-centric solution in the global trade management software market.

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