Revamping Eved's Pricing Model: Three Key Areas for Improvement Based on Customer Feedback

Eved has established itself as a unique spend management solution tailored for the Meetings & Events industry. However, even the most innovative platforms must continually adapt to meet the evolving needs of their users. Based on recent customer reviews from 2023, there are three significant areas where Eved's pricing model could be improved to enhance user satisfaction and operational efficiency. Here, we outline these areas and incorporate actual customer quotes to underscore the necessity of these enhancements.

1. Streamlined Bulk Operations to Reduce Time Consumption

Customers appreciate Eved's ability to centralize vendor information and pricing, but they have expressed frustration with the platform's limitations regarding bulk operations. One user stated, I don't like that you can't move multiple items at once. Copying things from a separate program is time-consuming and very annoying. To address this, Eved should consider introducing a pricing model that incentivizes or includes features for bulk actions, allowing users to efficiently manage large volumes of data without incurring additional costs. This could be in the form of tiered pricing where higher tiers offer advanced bulk operation capabilities.

2. Improved Calendar Functionality for Better Planning

The current calendar feature seems to be a bottleneck for users who manage a high volume of events. A customer review highlighted this issue: I'm also not a fan of the calendar. It doesn't load very quickly, and you have to individually click on each day and exit out of that screen to view another day. Eved could improve its pricing model by offering a premium calendar functionality that ensures faster loading times and a more intuitive interface for an additional fee. This would help users who rely heavily on the calendar for planning and scheduling, providing them with the option to pay for enhanced efficiency.

3. Flexible Pricing for Enhanced Vendor Management Features

While Eved consolidates vendor information effectively, users are looking for more flexibility in managing this data. One user suggested, You should be able to left-click and 'move' to an event date. Eved could introduce a flexible pricing model that allows users to select and pay for specific vendor management features a la carte. This way, users only pay for the functionalities they need, which could include advanced drag-and-drop capabilities or other requested features. This approach would cater to the diverse needs of Eved's user base and could increase overall satisfaction with the platform's cost-effectiveness.

In conclusion, by addressing these three areas of improvement in their pricing model—bulk operations, calendar functionality, and flexible feature-based pricing—Eved can better align with the needs and expectations of its users. Implementing these changes, guided by direct customer feedback, will not only enhance the user experience but also reinforce Eved's position as a forward-thinking leader in event spend management.

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