Revamping Altius Exigo's Pricing Model: The Top 3 Customer-Driven Improvements for 2023

In the competitive landscape of Supplier Relationship Management (SRM) software, Altius Exigo has been a notable player. However, as the market evolves and customer expectations shift, there's always room for improvement, especially when it comes to pricing models. Based on recent customer feedback from 2023, here are the three biggest areas where Altius Exigo could enhance its pricing strategy to better meet user needs and stay ahead of the competition.

1. Introducing More Flexible Pricing Tiers

Customers have expressed a desire for more adaptable pricing options that can cater to the varying needs of businesses of different sizes and stages. One customer mentioned, We're a mid-sized company, and the current pricing feels like it's geared more towards larger enterprises. It would be great to see more scalable options.

Recommendation: Altius Exigo should consider introducing a tiered pricing model that allows smaller businesses to access essential features without paying for the full suite that larger companies might require. This could include a basic package for startups, a professional package for growing businesses, and an enterprise package with all the bells and whistles for large corporations.

2. Enhancing Transparency in Pricing

A common theme among customer reviews is the need for clearer breakdowns of what they're paying for. I found the pricing structure a bit opaque. It would help to know exactly what features are included at each price point, said one user.

Recommendation: Altius Exigo should strive for complete transparency in its pricing model. This could involve detailed descriptions of each pricing tier, what features are included, and any additional costs that might be incurred, such as implementation fees or charges for additional users. This level of clarity would empower customers to make more informed decisions and feel confident that they're getting value for their money.

3. Offering Customizable Packages for Specific Needs

Several customers have indicated that a one-size-fits-all approach doesn't always work for them. Our company has unique needs, and the current packages include a lot of features we don't use. I wish there was a way to customize the package to better fit our requirements, a customer review stated.

Recommendation: Altius Exigo could benefit from providing customizable packages where customers can pick and choose the features they need. This a la carte pricing strategy would allow users to tailor their SRM software solution to their specific business processes, potentially increasing customer satisfaction and loyalty.

By addressing these three key areas—flexible pricing tiers, transparent pricing, and customizable packages—Altius Exigo can better align its pricing model with customer needs and preferences. Implementing these changes could not only improve customer satisfaction but also position Altius Exigo as a more adaptable and customer-centric solution in the SRM software market.

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